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Webroot Email Security Powered by Zix

Webroot Email Security Powered by Zix
Formerly Zix Email Threat Protection

Overview

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services,…

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Recent Reviews

ZIX review

4 out of 10
December 19, 2020
Incentivized
We use Zix for web content filtering, as well as for outbound encryption for keeping sensitive information save, and to make sure that …
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Awards

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Pricing

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What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zix.com/products/secure-cloud

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Webroot Email Security Powered by Zix Features

  • Supported: Policy-based email protection and data loss prevention
  • Supported: Email encryption
  • Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
  • Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
  • Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
  • Supported: Microsoft 365 access backed by 24/7/365 live support

Webroot Email Security Powered by Zix Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported Languages16 Languages Supported

Frequently Asked Questions

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Proofpoint Information Protection, Barracuda Email Security Gateway, and Virtru are common alternatives for Webroot Email Security Powered by Zix.

Reviewers rate Usability highest, with a score of 7.5.

The most common users of Webroot Email Security Powered by Zix are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(71)

Attribute Ratings

Reviews

(1-18 of 18)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our enterprise uses Zix to provide seamless in-line encryption for sensitive content. We love the ease of use for our end-users as well as the rule-based automation. Interactions with support have been very responsive and knowledgeable. Overall the best feature is the integration with 3rd party tools such as MS Outlook, which provide users a push-button ease of use.
  • end to end encryption
  • email security
  • inline encryption and decryption of email
  • certificate-based encryption
  • Improved support for cloud-hosted email solutions such as g-suite
Appropriate for enterprises requiring secure, encrypted email and automated encryption based on rules and policies. This would be less applicable to a small business or businesses without certificate-based authentication fully implemented.
Namandeep Bhatia | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I am the CTO of an investment advisory company, Hence we are bound with lots of compliance, Email Threat protection and cloud protection are some mandatory compliances. Zix is helping us in maintaining security at various layers.
  • Nearly all security protection solutions available under one roof.
  • I have not received any security threats/warnings after installing solutions from Zix.
  • My VAPT score improved a lot after this.
  • Very complex to install and understand all their product eco system.
  • Difficult to find it(If someone doesn't know its name then very difficult to find on Google).
  • Trail not available, very difficult to build trust for new users.
If you really want to secure all layers of clouds and all vulnerable points then this is good. And anyways easy to deal with compliance.
Danielle Yale | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zix is a secure email service that our business employs to guarantee that our employees may communicate to one another and to other businesses, both inside and outside of our organization, to assist boost the health and happiness of our customers. Along with enabling us to archive our emails, it also enables us to send and receive e-mails in a safe and confident manner.
  • Zix is a back-end service that is simple to use.
  • Excellent response to the needs of the client.
  • Using the secure gateway, you may safely communicate critical information.
  • The admin interface seems a bit shabby. It's time for a refresher course.
  • Being able to modify our own security word without having to contact Zix.
  • Users may not enjoy needing to log in to access messages through the secure site.
I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.
Jackie Moller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our entire business is using Zix to avoid spam and phishing assaults on all of our email domains. Other widely used software was giving much too many false positives while still enabling harmful stuff to pass through. Almost all of the concerns have been handled by Zix.
  • Responses are quick. I've used the internet, email, and phone. All my contacts with them were great.
  • When we get a false positive, they allow it quickly.
  • Phishing protection.
  • Initially, their phone structure was tough to manage, but now it's easier.
  • When making online claims, a service ticket number might be optional.
  • Speed could be better.
We have both email filtering and encryption, and they are far superior to everything else I've tried. Encrypted emails may be sent using an Outlook plugin. It's a great system. It's a breeze to get the plugin up and running. All of our users have it set up.
James Piper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support is very top notch, setup was well provided for. Migrating to new platform after they purchased AppRiver. Our whole organization use it. We use it to protect our users against email threats before they come to our servers.
  • Support is very responsive and timely. I have used both the online portal, email submission as well as telephone. All of my interactions with them have been superior!
  • When we have had an issue and it was a false positive, they are quick to react and allow it.
  • In the beginning they had a difficult phone structure to manage, however that has changed and it is much simpler.
  • When submitting claims online they could have an optional field for an Internal service ticket number.
We have the encryption piece as well as email filtering and they are very superior products compared to others I have used in the past. They have an Outlook plugin to send encrypted mail. Works very well. The plugin is very simple to install. We have it set up for all of our users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a healthcare non-profit. We have to comply with various security regulations including HIPAA, PCI, FERPA, etc. We needed a solution to be used across the entire organization. Zix automatically scans each outgoing message and ensures that protect information is encrypted or in the case of PCI, the information is quarantined and never is delivered.
  • Easy to use, Zix works behind the scenes.
  • The secure portal is great for sending sensitive data securely.
  • The secure portal feature set is robust, allowing to delete messages, recall, etc.
  • Great customer service.
  • The secure portal is great but some end users do not like having to log in to see messages.
  • The admin interface is kind of dated looking. Needs some updating.
Zix is great. In our organization, we have some staff that are very techy and some where technology is a struggle. Zix just works. End users can send emails and Zix scans and quarantines emails if needed. Staff and IT admins are alerted, IT can review the message, and staff has the ability to self-release (if configured that way).

After reviewing several other vendors/solutions. Zix is an incredible cloud-hosted solution, so no need to have a server onsite. Customer service has been great on setting up the initial ruleset, and the few times we needed some additional help on pulling reports.

Reporting is also great on Zix. You can track messages, see if a message was read (if using the secure portal), expire the message, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Zix to ensure we can have a secure email service for our staff to be able to talk to each other and to outside companies to help promote the well being of our clients. It allows us to be able to email securely and with confidence, and well as archive our emails.
  • The customer service is amazing.
  • It is simple to use.
  • It can be used across different email platforms.
  • I do not use the actual main web page of Zix, so that would be nice if I could learn it.
  • Having access to change our own secure word instead of needing to reach out to Zix to do it.
  • Honestly, we do not have many issues.
I have already suggested Zix to many of our colleagues in the home healthcare field, and many of our colleagues also use Zix, which makes it very easy to communicate back and forth. We also use it within our own agency to talk to each other since it is health care, and it is important to be secure and sensitive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small employee benefit brokerage and we all use Zix. We deal heavily in PHI(personal health information) along with SS#'s and everything else it takes to enroll in insurance. Transferring that date securely and easily is a huge relief.
  • Sending info between Zix members is automatically secure, amazing!
  • Encrypting emails is also super easy and more importantly, easy on the other end for our clients.
  • It's super smart two, catching things I make have not thought to encrypt.
  • It's just plain easy.
  • I honestly can't say I'd change anything. Really love Zix!
Zix is phenomenal in the insurance industry as many carriers utilize it. Frankly, seeing how easy it was to use when receiving encrypted emails drove me to dig into their services and I'm so glad I did. The best for my industry for sure!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zix is used by all county offices as a way to ensure sensitive information is kept secure at a time when it is least thought about, through email. Most staff believe their email systems are secure; Zix ensures it. Using the preconfigured filter lexicons, Zix ensures medical, staffing, and other personal or sensitive information is secured by automatically encrypting the information before it sends it to an outside party. It is great to have the peace of mind that our information is automatically being reviewed before being sent.
  • Automatic review of messages before being sent
  • Enabling staff to encrypt messages regardless of information
  • Always reviewing and updating the lexicons based on current laws, policies, and practices
  • The only issue: I wish Zix currently had an auto-update feature of the lexicons, rather than having to perform the updates manually.
The cost can be an issue for some organizations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We purchased and use Zix for TWO main reasons: to enhance email threat protection, and to have a HIPAA-compliant solution for sending secure emails to our patients. The problems are resolved are reduced risk of cheap cyber attacks like phishing, malware or ransomware. The other issue resolved is our inability to send PHI out via email securely and in compliance with HIPAA.
  • Makes it easy for those receiving emails to create an account and retrieve the email.
  • Peace of mind knowing emails are secure, and can be tracked.
  • Monitoring inbound email threats is easy.
  • Support has been very quick resolving or explaining support tickets I've created.
  • The portal is tricky to navigate if you're not familiar with it.
  • The portal has shown extensive lag and inability to click certain buttons.
  • I am an early Administrator, but entrusting other users to check and clear their "Quarantine" box of blocked email seems daunting. - Fear of teaching Zix to others as I still have a lot to learn myself.
Healthcare - Secure HIPAA compliant messaging. It makes it extremely easy and is such a relief having this solution in place so we can minimize the overhead involved with communicating with our patients effectively.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for secure emails to and from our customers sending sensitive information such as account numbers and social security numbers or change of personal information.
  • I put the ZIX tutorial button and the login button on our bank's website for our customers to be able to use to contact us.
  • Customers send all the banking information to send and receive wire transfers. We used to enforce in person only.
  • I receive all the outside emails from our customers and they were not able to send sensitive information before. Now they can give me everything I need to research before I call them back!
  • I am able to securely send contracts with sensitive information.
  • I don't like that it skips a line when hitting "enter". Especially for my signature and info area.
  • I would like more fonts.
All of our customers need to send sensitive information whether it is account numbers, social security numbers or contracts. We were having to encrypt PDFs with a password prior.
Robert Paul | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Zix to ensure that sensitive data is encrypted when sent via email. Our entire organization uses it, as all e-mail gets relayed through the system to check for PII or other data. Given that we do a lot of work with financial and medical information, it is extremely important for us to have a solution that guarantees privacy protection.
  • Encrypts and secures e-mail: Zix transports emails through its own secure, off-network system so attackers have little chance at getting the info to begin with, let alone decrypting it.
  • Rules: Zix lets you set up rules to scan for certain topics or data, like socials or medical data, and then respond accordingly. This means not all e-mail has to go out secure, only the stuff that really needs to be.
  • Accessibility: Recipients who do not have Zix get a link to log on to a portal where they can read their secure messages, but if they have Zix on their own network, the e-mails come through directly to their inbox with a small header that says it was sent securely.
  • Configuration: The UI to configure Zix is rather dated and non-intuitive at times. Some of the configuration options aren't well documented.
  • Updates: I have yet to be able to update Zix without calling support. It is a complicated process. Updating the rules files is easy enough, I just wish the rest of the software was as simple.
  • Recipient UI: While it's nice to have a portal for recipients without Zix to log in to, it looks very dated, much like the other UIs. We've had vendors ask us if it was legitimate because of how basic it is.
Zix is great for anyone who has to send and receive sensitive data like financial or medical records and guarantee their security. If your organization needs to follow regulations like SOX, HIPAA, or something similar, and you have an IT team or managed service provider that can maintain it, Zix is a great solution. I also think it's best suited to an on-premises e-mail solution because of how it integrates with mail flow for scanning, although I believe they have a version for Office 365. If instead, your organization only occasionally sends things secured or does not have the IT support staff to maintain it, it might be worth looking for a different solution. For the most part, once it's installed, it doesn't require much hands-on, but there are enough occasions that without expertise it could remain daunting.
Samuel Hadid | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zix, as you know, is an email gateway solution that helps prevent spam along with some DLP functions. In today's business spam is so abundant and constant that it not only becomes a security concern, but also an issue in terms of resource management. Zix helps our business in this regard.
  • Customizable DLP filters.
  • Easy management.
  • Management interfaces are not that intuitive.
  • Customer support is not as attentive as other products.
While I was not fully involved in the overall Zix solution implementation for the company, I do know that it went better as expected for our large-scale infrastructure; evidently the user database integration was done through an incremental approach in order to reduce the impact on operation environments and most users were informed about the change in order to monitor for any deployment issues. I think this would be even easier on short-scale implementation.
April 03, 2019

Has Potential

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Zix for email encryption, security, and business continuity across the entire organization.
  • Its data loss protection filter works particularly well with very little false positives.
  • Seamless encryption for sending emails to existing Zix customers is a plus.
  • The hosted platform could use a much-needed facelift. Can be a bit cumbersome to use and is not very easy to navigate.
  • The ZixOne App should incorporate access to the local calendars on the device. Many users use local calendars to coordinate their personal and work life and not having this functionality has been a burden. Inserting attachments in messages with this app is also clunky as you can only attach one picture or file at a time (no multiple selections) and it goes into the body of the message instead of being a separate attachment.
It's a well-suited product for any organization that is required to protect sensitive information where compliance is a must.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a medical laboratory and Zix is used to send patient reports to physicians used internally as a whole and recommended for use across our entire sales force. We use the platform that scans emails for PHI and encrypts based on what it finds; or you can force encryption. Although, because it automatically checks for encryption when it goes through the Zix portal, my employees are apprehensive as we do not get a confirmation in any way as to what was encrypted for not, which has significantly slowed the trust and usage of the software - employees are still going to our old provider to send the emails they know need to be encrypted.
  • As the Compliance Officer, it helps me sleep at night knowing that there is gatekeeper before that information is sent out.
  • The set up was a bit difficult and took significantly more time than originally anticipated to get started. The company implementing the level of Zix that we have that does the scanning really needs to be sure they have a tech person to do the implementation.
  • When an email is sent securely, it should show a badge of some sort, like what appears on receipient's emails with the blue banner saying it was sent securely. As the sender, it is very unnerving to just have to trust that it worked the way that you hoped it would. I know you can force encryption but that really defeats the purpose of having the enhanced platform that we have.
  • Although it is nice to have zix to zix customers be able to communicate freely (as both are encrypted) the same problem as above still arises, that there is no indication that the email was sent securely. I worry about this most when we send patient reports to our hospitals who are not familiar with our usage of Zix and may then question why we didn't send securely.
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Zix across most of our organization. We needed a secure email solution and we wanted for it to be as seamless and easy for our end users as possible and provide for some level of DLP.
  • Seamless integration with Exchange and MS Outlook.
  • Market penetration - seamless integration means that secure communication with those of our business partners who also use Zix is simple - and MANY of our business partners participate.
  • DLP rulesets are well designed and seem to be very effective.
  • Setup and implementation was handled professionally and promptly. My team only had good things to say about their experience with getting Zix off the ground.
  • I'd like to see logging of quarantined messages - who viewed it and when. Particularly when items are flagged from C level or board of director mailboxes, given the sensitive nature of them, we want to know if and when IT staff are viewing attachments or messages that they really shouldn't have to.
  • Better visibility into DLP rulesets. It's a black box without doing proactive digging.
  • We use this so that our customer base can send us secure documents, sometimes unsolicited. This can create opportunities for threat actors to deliver compromised documents into our environment. A sandboxed viewing area or comprehensive attachment scanning would be really great.
Zix is really well suited for B2B communications; I can't think of many areas for improvement for this use. Where it doesn't shine so brightly is B2C communications, where we want to provide easy, customer initiated opportunities to communicate with us via secure mail.
Dan Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We trust Zix to handle secure routing of sensitive information, specifically Personally Identifiable Information (PII) that should not be transmitted insecurely. Zix is used to automatically detect the recipient mail server that all of our employees send to, automatically securing and encrypting PII when necessary to reduce the human error factor, and keep our organizations safe and compliant.
  • Zix shows a banner on secure emails to help users trust the transmission.
  • Zix gives us flexibility with an Outlook addin for additional options.
  • Receiving and logging in to Zix can be intimidating for recipients not on secure email systems, but it is a one time setup.
  • Expensive
Zix is an excellent solution for law firms that need to ensure compliance and security to the highest degree. In North Carolina the NC Bar Association has approved and recommended Zix to be a trustworthy source and leader to provide excellent and unmatched security and protection of personally identifiable information.
October 13, 2017

I PIX ZIX

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zix is being used across our entire organization to protect the sensitivity of the data that we regularly transmit to business partners and customers. Being in the insurance business we receive and send a great deal of personal information and Zix enables us to do so without worry of the data being compromised or insecure in any way.
  • Zix can identify emails that contain sensitive data and ensure that the data is sent in a secure manner.
  • Minimizes human error in the handling of sensitive data
  • I think Zix may consider reaching out to customers on an annual basis to apprise of new developments, features, and other details.
  • Zix is most suited for email security.
  • Zix seems to have the most seamless process for email security
  • Extremely easy to install
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